PMCG Services
PMCG helps hospitals improve performance by identifying where patients, processes and decisions break down and
fixing them through structured operational work.
All services are built around four core areas: patient flow, process, performance, and people &
accountability.
Hospital Performance Diagnostic
A focused assessment of where performance and revenue are being lost.
- •Patient flow (OPD to IP
conversion)
- •Capacity utilisation (beds, OTs,
diagnostics)
- •Process breakdowns across
departments
- •Revenue leakage and case
progression gaps
Clear findings and a structured action plan.
Operational Improvement & Execution
Hands-on support to fix breakdowns identified in the diagnostic.
- •Improving patient conversion and
movement
- •Fixing coordination between
clinical and admin teams
- •Strengthening workflows and
escalation pathways
- •Supporting implementation of
changes
Focus is on execution, not advisory.
Governance & Clinical Readiness
Independent assessment and strengthening of hospital readiness.
- •Clinical readiness and
documentation standards
- •Accreditation and compliance
alignment
- •Governance frameworks and oversight
structures
- •Operational discipline and
accountability systems
Healthcare Advisory & Due Diligence
Support for investors and healthcare organisations evaluating hospitals or expansion opportunities.
- •Operational performance
review
- •Risk and governance
assessment
- •Hospital capability
evaluation
- •Market and adoption readiness
insights
Cross-Border Care & International Patient Programme (IPP)
Selective support for hospitals building structured international patient capability.
- •IPP design
- •Clinical and operational pathway
alignment
- •Referral governance and
documentation standards
- •Integration with hospital
operations
Delivered only in select engagements.